Smart Post Go-Live Services
Launching your HRIS isn’t the finish line—it’s just the first mile marker.
You’ll encounter questions that need answered, breaks that need fixing, ticket backlogs that never seem to get smaller. There will be new features, new dashboards, new Workday releases, new goals and expectations from team members. And in the middle of it all, your people need to be growing their own skill in using your HRIS.
We’re your experienced partner, ready to walk you through all of it. We’ll help you work through your issues, navigate updates and enhancements to your system, and even provide mentoring and upskilling to your team members so you won’t need us as much as time goes by. We’re here to help you make sure your system is always working at its peak so it’s ready for you whenever you need it.
Complex HR systems are living and breathing. Luckily, we live and breathe complex HR systems.
We’re here to support you after your HRIS system is live, no matter the scope or need.
Post Go-Live Support (Tickets - On-Demand or Subscription)
We offer flexible options to support all of your post Go-Live needs. We offer two different models, so you can choose what makes more sense for you:
On-Demand Support – Zero-Zero-Zero™ : Zero Retainer, Zero hours = Zero Invoice -Our support and expertise at your disposal, whenever you need it, with no monthly minimum. You pay at the end of each month for the hours that you use. If you use zero hours, you spend zero dollars.
Subscription: Commit to a number of hours per month that makes the most sense for you and get a reduced rate. If you use all your hours, great. If not, they roll over into future months or can be converted for future project work. No “use or lose” here.
Whichever approach you choose, our team is available to you for any and all questions, problems, or needs you may have.
Post Go-Live New Module/Feature Implementation Projects
When you identify new Workday modules or features that you want to add to your HRIS, we’re here to help. Whether you lack the time or expertise, we can partner with your organization to plan and implement new Workday functionalities, all while keeping your current processes running smoothly.
Also, if you just want an architect, and to have your team do most of the heavy lifting, we offer that level of service as well.
Workday Release Planning, Testing & Uptake
Workday releases can be a heavy burden on your team and greatly increase demand for your time. But it doesn’t have to be that way. We’re experts in planning, testing, and uptake of new releases, and we can make the process smooth and easy for your team. Our team of experts will walk beside you through the process, from initial planning to final release implementation, or any parts in between, to make sure that none of your work is disrupted.
Adoption Planning and Enhancements
Planning for new system adoptions and enhancements can be challenging, especially when balancing needs and POVs from various organizational stakeholders. It’s hard to know how much time, effort, or expertise a given task will require, and it’s hard to know whether you have the skills required on your own team.
We can help. We’ll partner with you to develop a plan, helping give you a detailed picture of what you’ll need for successful implementation. If you need more support, we can help with that, too, but even if your team ends up carrying the work forward on your own, you’ll be able to do so with confidence that you have the skills and capacity to succeed.
Mentoring, Upskilling & Teach-to-Fish
Let’s be honest—the implementation process can be a wild ride. Preparing for your Go-Live date while also synthesizing all the information you need about how to use the system well can seem next to impossible.
That’s why it’s so helpful to have a valuable partner, who can teach your team the skills they need to thrive after the implementation process is over. Our training can be tailored for Workday users at all levels, including power users within functional areas. And you’ll walk away with the skills you need to confidently own your company’s HRIS.
Our “Teach-to-Fish” philosophy means that we don’t think Workday should be a black box to you or your team. We leave you with the skills to run and manage your HRIS without outside support